Last Updated: January 2026

This Privacy Policy explains how Plus Restoration LLC ("Plus Restoration," "we," "us," or "our") collects, uses, protects, and shares information submitted through our website, service request forms, phone calls, SMS messages, and other communication channels.

1. Information We Collect

We may collect the following information:

• Full name
• Property address
• Email address
• Phone number
• Service request details
• Appointment and scheduling information
• Insurance-related information (when applicable)

We may also collect technical data such as IP address, browser type, device information, and website usage data for analytics, security, and performance improvement.

2. How We Use Your Information

We use collected information to:

• Respond to emergency and service requests
• Schedule inspections and restoration services
• Send appointment confirmations and updates
• Provide service status notifications
• Coordinate with insurance providers (when authorized)
• Improve website functionality and security
• Comply with legal and regulatory requirements

3. SMS Messaging & Opt-In Disclosure

Plus Restoration LLC offers customers the ability to receive SMS (text message) communications related to their service requests.

Customers opt in to receive SMS messages by submitting a website form and manually selecting an unchecked consent checkbox before submitting their phone number. Consent is not a condition of purchase.

Types of SMS messages may include:

• Appointment confirmations and reminders
• Technician arrival notifications
• Service updates and project notifications
• Estimate follow-ups
• Optional marketing promotions (only if separate marketing consent is provided)

Message frequency varies based on customer interaction. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact us directly using the contact information below.

4. Data Sharing & Mobile Information

We do not sell, rent, or trade your personal information.

We may share limited information with trusted service providers who assist with hosting, communications delivery, scheduling systems, analytics, compliance, and operational support. These providers are required to safeguard your data.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies & Tracking Technologies

Our website may use cookies, analytics tools, and similar tracking technologies to improve user experience, analyze website traffic, enhance security, and optimize performance. You may disable cookies in your browser settings.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no transmission method over the internet is 100% secure.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Privacy Rights

• You may opt out of SMS messages at any time by replying STOP
• You may request assistance by replying HELP
• You may request access, correction, or deletion of your personal information by contacting us

Residents of certain states may have additional privacy rights under applicable laws. To exercise any privacy rights, please contact us using the information below.

9. Age Restrictions

Our services and communications are intended for individuals 18 years of age or older. By submitting your information, you confirm that you are at least 18 years old.

10. Contact Information